Shipping & Return Policy

Shipping Times

Most orders ship within 1-2 business days from the time of the order is placed. Please note that transit times for the delivery method you select do not include order processing time.

Inventory Level, Back Orders, and Pre-order Items

Inventory Levels: There is the possibility that an item you purchase may not be available to ship to you. You will be contacted in 1-2 business days if you need to make a substitution on an unavailable item.

Backorders: Most items available for purchase online will be in stock, however, due to fluctuations in Internet sales, and variations in our various warehouse inventories certain items may not be available. If your order contains an item that is on backorder, you will be notified and your order will ship with whatever items are available.  The amount of time for out of stock products to be replenished at our warehouses ranges from 1-2 weeks, but it may take longer depending on manufacturing schedules. We will ship your backordered items to you once they become available. You will not be charged for shipping backordered items however, you will be charged for your ENTIRE order at the time of purchase.

Duties and Taxes

Canadian Orders - orders shipping to a Canadian address will ship from our Canadian warehouse and are subject to GST/HST

US Orders - orders shipping to a U.S address are not subject to GST/HST or state taxes. The customer is responsible for the cost of any duties or additional taxes imposed by US Customs.

 

Return Policy

If a customer is unhappy with any CARA product, the product in question must be returned to Cara Skin Care within 14 days of date of purchase to be eligible for a refund or exchange. We will not except returns on overly used products. In the event of a refund we will credit the same method of payment used at time of purchase. There will be no refund or exchange after 14 days of purchase date.

Click here to view our complete Product Return Policy & Procedure

Click here to download the Product Return Form